Refund policy
Return Policy
At Rahimia Herbals, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
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Eligibility for Return:
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You may request a return within 7 days of receiving your order.
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The item must be unused, unopened, and in its original packaging.
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Proof of purchase (receipt or order confirmation) is required.
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Non-returnable items:
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Opened or used herbal products.
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Items purchased on sale or through special promotions.
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Personal care or perishable items due to hygiene and safety reasons.
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Return Shipping:
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Customers are responsible for return shipping costs unless the product is defective or incorrect.
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Please ensure the product is securely packed to avoid damage during return transit.
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To request a return, email us at info.rahimiaherbals@gmail.com with your order number, reason for return, and clear photos (if applicable).
Refund Policy
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Once we receive your returned item, we will inspect it and notify you regarding the approval or rejection of your refund.
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If approved, your refund will be processed within 7–10 business days to your original payment method.
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Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or damaged item sent).
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In case of a refund delay, please contact your bank or payment provider, as processing times may vary.
Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.
Send clear photos of the product and packaging to info.rahimiaherbals@gmail.com, and we will arrange a replacement or refund as soon as possible.
Contact Us
If you have any questions about our Return & Refund Policy, feel free to contact us:
📧 Email: info.rahimiaherbals@gmail.com
📞 Phone: 0304-7851458
🏠 Address: Rahimia Herbals, Main Noorshah Road, Kot Addu, Pakistan